mistake # 4 – revolving door
A year ago I pitched a nutty saying that we needed some sort of tracking software. So in true Pointe North fashion we found the best out there and got it. We use a software called fellowship 1. It is a great software but incredibly cumbersome. Then, when we got into the new facility we got FANCY. We got the cool little key fobs and had automatic check in. We spent hundreds of dollars on equipment, fobs (those things are expensive) and software…AND DID ABSOLUTELY NOTHING WITH IT!
We run on average 225-250 students every Wednesday and have probably 8-12 new kids a week…that tells me we have a MAJOR revolving door. Students are leaving as much as coming. Somewhere in that fancy program I can run all kinds of reports to find out who is coming and who isn’t. However, I haven’t done it. Follow up is important not only for retension but also to discover weaknesses. Why is a student no longer attending? Are we too big? Did a worker offend them? Is the Pastor too boring? These questions are vital to becoming more excellent.
This year we have committed to using information not simply taking it. We are committing to do a better job of follow up (which should be easy since we didn’t do any last year.)
Sean Rheaume 